Returns & Exchanges

Due to the digital nature of our software products, Spitfire Audio offers a 14-day return policy for unopened physical goods and unredeemed digital libraries. Once a serial number has been registered or a product has been downloaded, we are unable to offer a refund or exchange.

Return Process

• 1.
  Submit a Request

  Contact our support team via the help center within 14 days of purchase to initiate your return request for unredeemed software.

• 2.
  Verification Process

  Our technical team will verify that the product serial key has not been activated or the sample library has not been downloaded from our servers.

• 3.
  Deactivation and Removal

  Upon approval, any temporary licenses will be revoked and you must ensure all local installation files are deleted from your hardware.

• 4.
  Refund Processing

  Once the deactivation is confirmed, a refund will be issued to your original payment method within 5-10 business days.